Download Manager causes your IP address to be blacklisted for a while

We had a report from an Embeetle user that he couldn’t access the server when pressing the CREATE PROJECT button in the Home Window:

It turns out that his IP address was blacklisted for a 24h period, because he had used a Download Manager to download Embeetle. The Download Manager triggered our DDoS attack protection mechanism, because it launches several download requests almost simultaneously.

We’re working on a solution. Meanwhile, we suggest the following:

  • Avoid the use of Download Managers.

  • If you encounter the problem, please use a VPN such that you connect to our server with a different IP address. That should solve the issue during the 24h period your IP address is blacklisted.

  • Contact us in case you need further assistance.

We apologize for the inconvenience.